Terms of Service
Updated: 17 June 2025
Effective: 17 June 2025
To promote safe and responsible use of our products and websites, we use a range of procedures and tools to address content that may violate the law or our terms and policies.
MONITORING AND ENFORCEMENT
We use a combination of automated technologies and human review to monitor activity on our platform and websites, in line with our Privacy Policy. Our methods include:
Proactive detection: We use classifiers, reasoning models, hash-matching, blocklists, and other automated systems to identify content that may violate our terms or policies.
User reports: We respond to external notices and user reports about content violations. Information on how to report a violation is available here. We aim to review external notices and user reports as quickly as possible. We will let you know whether we apply enforcement action as a result of your report, as appropriate.
Human review: Our team may review flagged content to determine appropriate actions.
ENFORCEMENT ACTION
When we identify content that violates our terms or policies, we may take actions such as:
Account restrictions: Terminating or limiting access to our products.
Warnings: Informing users about potential violations and potential consequences.
Content sharing restrictions: Preventing or disabling the sharing of specific content.
Search results: Blocking certain search results from appearing.
SmashSEO.io visibility controls: Restricting access to specific aspects of the platform.
Forum moderation: Removing posts or restricting access to SmashSEO forums.
We consider factors like legal requirements, the severity of the violation, and past or repeat violations, when determining enforcement actions.
APPEALS PROCESS
If we take enforcement action based on your content or activity, we may notify you with details and reasons for our decision. If you think we have made a mistake, you can report to us or appeal by emailing legal@smashseo.io or contacting Support. We may reassess, considering any additional information you provide. If your appeal is successful, we will reverse the enforcement action.
Please note that misuse of the complaints process, such as submitting manifestly unfounded notices, may also result in action.
CONTINUOUS IMPROVEMENT
Our Leadership team continuously monitor and refine our policies, processes, and tools to enhance our approach as our products evolve globally.